Complaints, appeals and conciliation
In the event of a customer dispute concerning UniCredit Factoring financial products and services, we ask the customer to file a claim to UniCredit Factoring by registered letter or email, addressed to:
UniCredit Factoring S.p.A.
Legal Department
Via Livio Cambi, 5 - 20151 Milano
Fax +39 02/89457023
UniCredit Factoring must respond within 60 days of receiving the complaint.
If the Customer is not satisfied, before taking legal action they may contact:
Arbitro Bancario Finanziario (ABF – Banking and Financial Ombudsman).
To find out how to contact the ABF, please visit the website www.arbitrobancariofinanziario.it or ask for information at any branch of the Bank of Italy or the Company’s branches.
Conciliatore Bancario e Finanziario (Banking and Financial Conciliator).
To find out how to contact the Conciliator, please visit the website www.conciliatorebancario.it (only in Italian) or ask for information at the Company’s branches.